Category: Help Desk

Faculty/Staff, Help Desk, Students, Workshops and Training

Make the Most out of your Mac

Christina Webster

Learn tips and tricks for customizing your Mac, and making it work better for you! The ITS Help Desk is offering two 45-min sessions to help you get the most out of your Mac. Part one (Nov. 11th) covers tips and tricks, and customizations; while part two (Nov. 12th) focuses on troubleshooting common Mac problems. These sessions are for Mac users, Mac enthusiasts, and anyone else who wants to learn more about how Macs work. You can come to one or both sessions, and bring your Mac along. Events will be in McCabe 306, from 5:00-5:45pm, on Nov. 11th and … Continue reading Make the Most out of your Mac

Academic Technology, Help Desk, Software

New Version of Stata

Mark Davis

The newest version of Stata 13 IC is now available via download for faculty, staff, and students: Stata/IC allows datasets with as many as 2,047 variables. The number of observations is limited only by the amount of RAM in your computer. Stata/IC can have at most 798 right-hand-side variables in a model. For more information about Stata 13 features visit: http://www.stata.com/stata13/   Continue reading New Version of Stata

Help Desk, People, Students, The Dash

ITS Seeks Summer Associates

Christina Webster

The ITS Help Desk is now looking for associates to hire for summer 2014. We are looking for people who enjoy working with technology, learning about technology, and helping others solve problems.  Are you that person, and do you have good inter-personal skills, and excellent verbal and written communication skills? If so, apply today! I want to be an IT Summer Associate You will develop skills that are highly valued in the job market, work in a fun, active, and supportive team environment, and contribute your ideas on improving IT services at the College. We are accepting applications through March … Continue reading ITS Seeks Summer Associates

Accounts and Passwords, Help Desk, Mobile Devices, Security, Tips

Resetting Your Password Will Be Easier Than This.

Joel F. W. Price '00


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Help Desk, People

ITS welcomes Oliver Hollocher-Small to the Client Services team

Joel F. W. Price '00

The Client Services team belatedly welcomes Oliver Hollocher-Small to the team!  Oliver joined us on July 29 and brought along a jack-of-all-trades set of troubleshooting abilities to complement his contagious smile (not pictured). A Philadelphia native, Oliver is also interested in road and mountain biking, tree-climbing (he was an arborist for ten years!), and motorcycles.  We are delighted to have Oliver as a member of the Swarthmore community. Continue reading ITS welcomes Oliver Hollocher-Small to the Client Services team

Accounts and Passwords, Help Desk, Network, Telephones, Tips, Wireless

The Help Desk Top 10

Joel F. W. Price '00

Ever wonder what the folks at the Help Desk answer most often?  Below is our top 10, as well as a copy you can download (PDF) if you’d like. 1. Did your account get locked after hours? Wait a full 30 minutes for your account to unlock on its own before trying again. 2. Did you know that we have online tutorials for free, 24/7/365? Pick a topic, watch a short video: http://bit.ly/itstrainings 3. Have a guest visiting campus? Have them connect to SwatGuest and open a web browser (e.g. Chrome, Firefox, Safari) for further instructions on how to connect to … Continue reading The Help Desk Top 10