Category: Help Desk

Help Desk, People

ITS welcomes Joel F. W. Price ’00 to the Client Services team

MK

The next time you visit the garden level of Beardsley, you might see an old/new face.  On November 26, Joel F. W. Price ’00 returned to Swarthmore to join the Client Services team in ITS as the Technology Education Coordinator.  He looks forward to helping people use technology in a way that helps them do their work better. In addition to a love of technology and emerging media, Joel is an avid musician, concertgoer, traveler, photographer (flickr/Google+), athlete, and amateur cook/canner (not always in that order).  Please drop by and say hi! Continue reading ITS welcomes Joel F. W. Price ’00 to the Client Services team

Help Desk, People

ITS welcomes Christina Webster to the Client Services team

apomale1

The next time you call or visit the help desk, you may be greeted by a friendly new person. On October 22nd, Christina Webster joined the Client Services team in ITS. Christina is already making a positive impact with her enthusiasm and willingness share her knowledge. She comes to the Swarthmore community by way of Haverford College, where she worked in a similar role. Christina’s skills are not limited to technology. She is also an instructor for the Montgomery County Fire Academy, where she focuses on firefighting skills. We are thrilled that she has joined our team with an inviting … Continue reading ITS welcomes Christina Webster to the Client Services team

Help Desk

Mac OS X Lion (10.7)

Seth

Mac OS X Lion (10.7) was released on July 20th. As the fall semester starts, ITS is recommending that community members NOT upgrade to Mac OS 10.7 yet. We are working to identify and resolve incompatibilities with core Swarthmore systems and software, but cannot fully support the new Operating System until we have time to test and document changes and patch our systems for Lion support. ITS will fully support the new Operating System in the near future, but can’t guarantee all of our services to early adopters. Continue reading Mac OS X Lion (10.7)

Help Desk, Swarthmore College Libraries

Print Release Stations Returning To McCabe April 11th

Seth

Several weeks ago a print release station was piloted in McCabe library for a period of three days. The initial pilot was a success from both a technological and a conservation standpoint. The software stood up to the load test of heavy printing from our community, and there was a 20% decrease in printing output from the previous full week of the semester. Stats: 70,800 pages printed the week before break (Sat-Fri). 56,500 pages printed the week after break (Mon-Sun) surrounding the three day release station test. ITS would like to thank every one who provided feedback about the pilot. … Continue reading Print Release Stations Returning To McCabe April 11th

Help Desk, Swarthmore College Libraries

Print Release Station in McCabe

Seth

At SusCom’s and Earthlust’s suggestion, and with Library assistance, Information Technology Services is going to pilot a print release station with McCabe’s first floor printers from Tuesday March 15th to Thursday March 17th. Any print jobs sent to the McCabe_Public queue for the pilot period will need to be “released” at a computer next to the printers before they process. By ensuring patrons are at the printers when they choose to release their job we hope to cut down on unclaimed printouts in the library. For our pilot period, unclaimed print jobs will be removed from the queue after 30 … Continue reading Print Release Station in McCabe