The ITS team has been hard at work over the past few months checking and updating our KnowledgeBase articles. Perhaps more importantly, we’ve been looking at how folks ask questions, what sort of requests come into our staff most frequently … Continue reading KnowledgeBase refresh!
Winter break is quickly approaching and that means the J-term is also beginning soon. With the J-term starting immediately after our return from winter break ITS wants to make sure the Swarthmore community has all the information they need to … Continue reading Winter (Break) is Coming
Welcome to Fall, 2020! ITS has been hard at work this summer to make your start to the year as safe and easy as possible. While many of our service operations have changed due to COVID-19, we remain committed to … Continue reading Changes by ITS for Fall Term, 2020
We want to help you, wherever you are. We have been hard at work changing up the way we provide documentation to try and meet your tech support needs, no matter where the situation. We have been planning for changes … Continue reading Starting or Returning Where You Are
After President Smith announced Swarthmore’s remote stance for the rest of the semester, we have watched our community rally quickly to move to an almost-entirely remote stance. We are so appreciative of all of the folks who have worked to … Continue reading Resources For A Mostly-Remote Swarthmore
January 13, 2020 Sometimes folks wonder about how we do things here in ITS. For example, how do we keep track of the hundreds of calls that come into the Help Desk daily and then get them to the right … Continue reading Behind the scenes in ITS: New call tracking system!