January 13, 2020 Sometimes folks wonder about how we do things here in ITS. For example, how do we keep track of the hundreds of calls that come into the Help Desk daily and then get them to the right … Continue reading Behind the scenes in ITS: New call tracking system!
Did you know your phone and voicemail have web portals? Anyone assigned a phone extension can manage their Cisco phone and voicemail through a web portal, using their Swarthmore credentials. Shared phone extensions and extensions assigned to a department, do not have web portals. The Cisco Self Care Portal allows you to manage various phone features, like Call Forwarding (for any extension on your phone), Speed and Abbreviated Dials, Call History, and updating the phone’s location (description). From off-campus, you’ll need to connect to VPN, before going to the Self Care Portal web page. Note: the first time you connect … Continue reading Your phone & voicemail web portal, learn what you can do
An intrepid and diverse group of students successfully took on a number of Summer Projects for Educational E-Development, working with faculty and staff to the benefit of the campus community. Alice Huang, Bilal Soukouna, Helen Huh,Katherine Knox and Steven Fernandez met with Librarians, … Continue reading SPEED 2019 Projects
Information Technology Services staff are in the office throughout the regular work day at Swarthmore and usually a bit beyond. And we love to talk with and help out members of the community with technology related questions. However you can … Continue reading Getting help when YOU need it!
What ITS services are people using? I looked at the activity on a few commonly used campus systems to see what was popular. Moodle Moodle is Swarthmore’s learning management system, used to share course content and allow students to upload … Continue reading ITS Statistics
The “Who Is That?” series gives you insight into who we are here in the ITS department with a series of traditional and non-traditional interview questions. … Continue reading “Who Is That?” Series: Introducing Oliver Hollocher-Small