Getting help when YOU need it!

Information Technology Services staff are in the office throughout the regular work day at Swarthmore and usually a bit beyond. And we love to talk with and help out members of the community with technology related questions. However you can … Continue reading Getting help when YOU need it!

Introducing Zoom video conferencing

Over the past few years, Media Services has seen a boom in requests for support for web-based video and audio conferencing services (such as Skype, Google Hangouts, WebEx, and GoToMeeting.) While these tools are handy, we haven’t always been satisfied with their quality or ease of use. Starting immediately, all Swarthmore faculty, staff, and students have a basic Zoom account— just go to http://swarthmore.zoom.us. Sign in with your Swarthmore College username and password. You can use Zoom to have an audio or video chat with anybody else, but you can invite up to two dozen people into a meeting. The only limit to a … Continue reading Introducing Zoom video conferencing

Resetting Your Password Will Be Easier Than This.


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Continue reading Resetting Your Password Will Be Easier Than This.

The Help Desk Top 10

Ever wonder what the folks at the Help Desk answer most often?  Below is our top 10, as well as a copy you can download (PDF) if you’d like. 1. Did your account get locked after hours? Wait a full 30 minutes for your account to unlock on its own before trying again. 2. Did you know that we have online tutorials for free, 24/7/365? Pick a topic, watch a short video: http://bit.ly/itstrainings 3. Have a guest visiting campus? Have them connect to SwatGuest and open a web browser (e.g. Chrome, Firefox, Safari) for further instructions on how to connect to … Continue reading The Help Desk Top 10

UPDATED: Protect the Data on Your iDevice (iPad, iPhone, etc.)

There are three easy actions you can take to immensely enhance the data protection capabilities of your “iDevice” and your investment in it.  These are particularly important if you access any College or personal data with your device. 1) Use an alphanumeric passcode iPads and iPhones can actually encrypt the data they contain!  However, to utilize this capability, a passcode has to be set.  Although a four-digit passcode will minimally suffice (there’s software available to easily crack these), the best option is to enable the use of alphanumeric passcodes.  This is done by going into Settings and then selecting General … Continue reading UPDATED: Protect the Data on Your iDevice (iPad, iPhone, etc.)