We want to help you, wherever you are. We have been hard at work changing up the way we provide documentation to try and meet your tech support needs, no matter where the situation. We have been planning for changes … Continue reading Starting or Returning Where You Are
Information Technology Services staff are in the office throughout the regular work day at Swarthmore and usually a bit beyond. And we love to talk with and help out members of the community with technology related questions. However you can … Continue reading Getting help when YOU need it!
Duo is here and if you’re not yet using Duo to authenticate to your Swarthmore College accounts and systems, then it’s time to get on board! As our CITO, Joel Cooper, said in his email to the faculty and staff a … Continue reading Get Duo, but be prepared!
Over the past few years, Media Services has seen a boom in requests for support for web-based video and audio conferencing services (such as Skype, Google Hangouts, WebEx, and GoToMeeting.) While these tools are handy, we haven’t always been satisfied with their quality or ease of use. Starting immediately, all Swarthmore faculty, staff, and students have a basic Zoom account— just go to http://swarthmore.zoom.us. Sign in with your Swarthmore College username and password. You can use Zoom to have an audio or video chat with anybody else, but you can invite up to two dozen people into a meeting. The only limit to a … Continue reading Introducing Zoom video conferencing
Ever wonder what the folks at the Help Desk answer most often? Below is our top 10, as well as a copy you can download (PDF) if you’d like. 1. Did your account get locked after hours? Wait a full 30 minutes for your account to unlock on its own before trying again. 2. Did you know that we have online tutorials for free, 24/7/365? Pick a topic, watch a short video: http://bit.ly/itstrainings 3. Have a guest visiting campus? Have them connect to SwatGuest and open a web browser (e.g. Chrome, Firefox, Safari) for further instructions on how to connect to … Continue reading The Help Desk Top 10