January 13, 2020 Sometimes folks wonder about how we do things here in ITS. For example, how do we keep track of the hundreds of calls that come into the Help Desk daily and then get them to the right … Continue reading Behind the scenes in ITS: New call tracking system!
Creating podcast assignments can be an alternative way for students to gain skills in writing, communication, collaboration, and creativity. The podcasting format allows students to gain effective communication skills while exploring the additional use of technology. Podcasts are often stand-alone … Continue reading Creating a Podcast Assignment
Did you know your phone and voicemail have web portals? Anyone assigned a phone extension can manage their Cisco phone and voicemail through a web portal, using their Swarthmore credentials. Shared phone extensions and extensions assigned to a department, do not have web portals. The Cisco Self Care Portal allows you to manage various phone features, like Call Forwarding (for any extension on your phone), Speed and Abbreviated Dials, Call History, and updating the phone’s location (description). From off-campus, you’ll need to connect to VPN, before going to the Self Care Portal web page. Note: the first time you connect … Continue reading Your phone & voicemail web portal, learn what you can do
You or your department, club, team, or other group might already be using Twitter. Here is a small tip for you to help wade through the … Continue reading Twitter Lists: Curating Your Experience
In a previous post, we talked about what’s new in Moodle for Fall 2019. Here are a few additional tips to help you be a Moodle Master. Dashboard The Moodle home page dashboard and course listing have been revamped to … Continue reading Moodle Tips for Fall 2019
Information Technology Services staff are in the office throughout the regular work day at Swarthmore and usually a bit beyond. And we love to talk with and help out members of the community with technology related questions. However you can … Continue reading Getting help when YOU need it!