On Monday of this week Apple released a new version of the macOS operating system—macOS 12 Monterey. The new OS is generally compatible with Apple hardware made in 2015 and later, with a few exceptions.* Though ITS expects to test … Continue reading Fall 2021 ITS Recommendation for macOS
Welcome, friends. We wanted to acknowledge the various ways our lives have been changed by COVID-19, and to share the ways ITS has changed in order to best meet the changing needs of our campus community. We want to acknowledge … Continue reading Changes by ITS for Fall Term, 2021
Welcome to Fall, 2020! ITS has been hard at work this summer to make your start to the year as safe and easy as possible. While many of our service operations have changed due to COVID-19, we remain committed to … Continue reading Changes by ITS for Fall Term, 2020
We want to help you, wherever you are. We have been hard at work changing up the way we provide documentation to try and meet your tech support needs, no matter where the situation. We have been planning for changes … Continue reading Starting or Returning Where You Are
Lately, I’ve been finding inspiration and motivation in Adam Savage’s now nine-month-old book Every Tool’s a Hammer: Lessons From a Lifetime of Making. You might recall him from his fourteen years as the younger seeming, more impulsive, co-host of the … Continue reading Every Tool’s a Hammer
January 13, 2020 Sometimes folks wonder about how we do things here in ITS. For example, how do we keep track of the hundreds of calls that come into the Help Desk daily and then get them to the right … Continue reading Behind the scenes in ITS: New call tracking system!