Status Report on Friday’s Campus Network Outage

For much of this spring semester ITS staff have been chasing down several issues causing network instability.  One of the causes was failing fiber optic cable which has been located and replaced. We also identified a bug in the network operating system running on some of our core network switches.  We have been working with Juniper engineers (Juniper is the company that manufactures our networking equipment) for several weeks to identify and fix the problem.  This may sound like a lot of time but this is a complicated issue and had to be escalated through Juniper technical support. Last Friday … Continue reading Status Report on Friday’s Campus Network Outage

Internet2 Arrives at Swarthmore

Swarthmore ITS is pleased to announce a major network connection speed upgrade to Internet2, a blazing-fast network designed for research and education that connects schools, labs, and industry partners.  Internet2 allows faculty, staff, and students at Swarthmore to easily share large data files with collaborators at other institutions.  It also provides high speed connections to Internet2 business members such as Google, Apple, Microsoft, Adobe, and Amazon Web Services — things you’re probably already using here!  Your campus technologies are already taking advantage of these higher speeds. We have a 1Gbit/s connection. About 40% of our normal Internet traffic now flows … Continue reading Internet2 Arrives at Swarthmore

The Help Desk Top 10

Ever wonder what the folks at the Help Desk answer most often?  Below is our top 10, as well as a copy you can download (PDF) if you’d like. 1. Did your account get locked after hours? Wait a full 30 minutes for your account to unlock on its own before trying again. 2. Did you know that we have online tutorials for free, 24/7/365? Pick a topic, watch a short video: 3. Have a guest visiting campus? Have them connect to SwatGuest and open a web browser (e.g. Chrome, Firefox, Safari) for further instructions on how to connect to … Continue reading The Help Desk Top 10

Internet/VPN Maintenance Wednesday 2/22/12 at 6 PM

ITS will be conducting brief maintenance on the Internet connection tomorrow, Wednesday, February 22nd. Between 6:00 and 6:30 PM, there will be a 15 minute Internet outage. VPN connections will also be interrupted at this time. Note: The ITS maintenance window for short, non-critical interruptions in network services is Wednesday from 6-7 PM. These will be announced when required. Continue reading Internet/VPN Maintenance Wednesday 2/22/12 at 6 PM