The Help Desk Top 10

Ever wonder what the folks at the Help Desk answer most often?  Below is our top 10, as well as a copy you can download (PDF) if you’d like. 1. Did your account get locked after hours? Wait a full 30 minutes for your account to unlock on its own before trying again. 2. Did you know that we have online tutorials for free, 24/7/365? Pick a topic, watch a short video: 3. Have a guest visiting campus? Have them connect to SwatGuest and open a web browser (e.g. Chrome, Firefox, Safari) for further instructions on how to connect to … Continue reading The Help Desk Top 10

Internet/VPN Maintenance Wednesday 2/22/12 at 6 PM

ITS will be conducting brief maintenance on the Internet connection tomorrow, Wednesday, February 22nd. Between 6:00 and 6:30 PM, there will be a 15 minute Internet outage. VPN connections will also be interrupted at this time. Note: The ITS maintenance window for short, non-critical interruptions in network services is Wednesday from 6-7 PM. These will be announced when required. Continue reading Internet/VPN Maintenance Wednesday 2/22/12 at 6 PM

Wireless Users May Need To Use Configuration Tool

Starting next Tuesday, August 9th at 9 AM, wireless devices may need to go through a one-time setup procedure to continue using wireless networking at Swarthmore.  This procedure is required because we will be implementing a new wireless authentication server using a new security certificate at that time.  The procedure will automatically configure your device to work with the new server.  The process takes less than 5 minutes. On or after, August 9th, if you loose your connection or can’t get connected to wireless, Open up your wireless connection and choose the SwatWireless  wireless network. Connect to it. Once connected, … Continue reading Wireless Users May Need To Use Configuration Tool