ITS Notice 5/22/09: No Access to Stored Voicemail Tuesday 5/26 from 8 AM – 1 PM

May 22nd, 2009

ITS will be doing maintenance on the voicemail system on Tuesday, May 26 from 8 AM to 1 PM.? During this time, there will be no access to voicemail left on the system prior to 8 AM that day.? New voicemail left during the maintenance window can be accessed as usual.? After maintenance is complete, access to all voicemail will be possible.? No voicemail will be lost.

ITS Notice 5/13/09: Internet Outage Tomorrow between 6 – 7 PM

May 13th, 2009

ITS will continue with part 2 of maintenance required on the Internet connection.? We expect a 20 minute outage between 6 – 7 PM tomorrow (Thursday).

Brief Internet Interruptions Friday 6-7 PM

April 30th, 2009

ITS will be be performing some necessary firewall changes Friday evening between 6 PM and 7 PM.? One or more 5-10 minute interruptions in Internet service will occur during this one hour window.

Amazon WorldPay Card Scam

April 24th, 2009

If you receive an email with the subject: “WorldPay CARD transaction Confirmation,” do not respond to the email, it is a scam.? ITS recommends deleting it from your Inbox, and then emptying your trash folder.

Share your thoughts with ITS and the Library

April 13th, 2009

Have some thoughts to share with ITS and Library about computers in the dorms, labs, or Libraries? Have suggestions about Printing, Software, Support.

Join us in McCabe on Monday, April 13th at 8 pm and tell us.
(in the Popular Reading Room – aka the room where the coffee is at night)

Members of the ITS Client Services team and librarians will discuss some projects and ideas that we really need your input on.

We will answer your questions too.
And we will buy pizza.

4/1/09 Brief Voicemail Outage between Noon and 1 PM

April 1st, 2009

Between Noon and 1 PM today, the voicemail server will be unavailable for approximately 20 minutes in order to perform some maintenance. During this brief period, individuals will not be able to listen to existing voicemail messages. Callers will still be able to leave new voicemail and individuals will be able to play these new voicemail messages.

Posting in the student digest

March 25th, 2009

Many of you have asked how to announcements are submitted to the all students mailing list.? To submit an announcement to all students:? Visit the student dashboard -> click on the link that says, “Reserved Student Digest” ->enter your announcement data.

Students: ITS is hiring summer employees

March 17th, 2009

ITS is accepting applications for student employees to help with imaging and deploying new computers this summer. Please apply online.

Title: Summer Technical Support Associate (Summer Upgraders)
Classification: Category III pay rate
Hours: 8:30-4:30 weekdays; starting late May until early August.
Duties: Upgrade faculty/staff computers according to described procedure. This includes backing up files on the old computer, configuring new computer, installing files on the new computer, installing software and removal of old computer hardware.

Candidate should be:
1) very comfortable with the Mac OS and Windows XP Operating Systems
2) able to lift and move heavy computer equipment around campus
3) able to troubleshoot hardware and software problems
4) able to work during the full scheduled time period
ATTENTION TO DETAIL AND DEPENDABILITY IS A MUST.

Please Apply Online.

Questions? Email Lisa Brunner Bireley, bireley@swarthmore.edu

Email System Update: Message Headers

March 13th, 2009

If you are missing messages or have senders and subject lines that do not match the message content please rebuild the mailbox by right clicking on the mailbox in question (control click for macs) choose properties, and then click rebuild.

Avoid IRS Phishing Attempts!

March 11th, 2009

All you need to know is: the IRS does NOT initiate taxpayer communications through email. So, if you receive an unsolicited email from the IRS, it’s not from them!! Discard it.

In addition, if you do email the IRS directly and then receive a response, keep in mind that they will
- NEVER request detailed personal information through email
- NEVER request information like PIN numbers, passwords, credit card numbers or other account information

The IRS has a simple but informative web page with additional information about identifying and reporting phishing attempts, fake IRS web sites, etc. You can find that information by going to the IRS web site (www.irs.gov) and clicking on ‘Phishing and e-mail Scams‘ in the ‘Information About’ section.

Be safe,
Nick