Category: Tips

Email, Faculty/Staff, Software, Students, Tips

Tip: Disable Automatic Detection and Maintenance of Account Settings in Yosemite Mail

Seth

There is a problematic setting included in the latest version of the Mail application that comes bundled with OS X 10.10 Yosemite. If you use Apple’s Mail client to check your Swarthmore email, you will need to turn this setting off. The Mail application will now attempt to automatically change your email settings without warning, even when your email is working correctly. The automatic changes won’t necessarily be correct for your email account, and have caused issues with Swarthmore’s email settings. To stop this automatic configuration from occurring, make the following adjustments: 1. In the Mail Application, pull down the … Continue reading Tip: Disable Automatic Detection and Maintenance of Account Settings in Yosemite Mail

Accounts and Passwords, Help Desk, Mobile Devices, Security, Tips

Resetting Your Password Will Be Easier Than This.

Joel F. W. Price '00


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Academic Technology, Lynda.com, Software, Students, The Dash, Tips, Workshops and Training

Lynda.com: a great new technical training resource

Eric Behrens

Starting immediately, I.T.S. is providing all students, faculty, and staff with access to lynda.com, an online subscription library that teaches the latest software skills through high-quality instructional videos. Lynda.com maintains a very large and up-to-date library of courses taught by prominent technologists and designers. New titles are added every week. To try out the videos, visit http://lynda.swarthmore.edu or find the link under the “More” menu on the Dash toolbar. Lynda is tied into our single sign-on system, so you can log in with your College username and password. You can watch the videos 24/7, from anywhere that you have network access. You … Continue reading Lynda.com: a great new technical training resource

Accounts and Passwords, Help Desk, Network, Telephones, Tips, Wireless

The Help Desk Top 10

Joel F. W. Price '00

Ever wonder what the folks at the Help Desk answer most often?  Below is our top 10, as well as a copy you can download (PDF) if you’d like. 1. Did your account get locked after hours? Wait a full 30 minutes for your account to unlock on its own before trying again. 2. Did you know that we have online tutorials for free, 24/7/365? Pick a topic, watch a short video: http://bit.ly/itstrainings 3. Have a guest visiting campus? Have them connect to SwatGuest and open a web browser (e.g. Chrome, Firefox, Safari) for further instructions on how to connect to … Continue reading The Help Desk Top 10

Hardware Repair, Help Desk, Mobile Devices, Tips

If You Spill Something, Say Something.

Joel F. W. Price '00

Liquid Spills on Portable Computers Spilling a liquid on your laptop can be a real problem, but accidents happen and there are a few steps you can take to minimize the damage. Most importantly, don’t try to restart the computer if it has shut down. If the computer is still running, perform a forced shutdown by pressing and holding down the power button until the computer shuts off. (Count to ten slowly while you hold down the power button). Next, the battery should be removed. If you have a Dell or almost any other brand of PC this is easy … Continue reading If You Spill Something, Say Something.

Faculty/Staff, Software, Students, Tips

Windows 8 Announcement

Seth

Microsoft released Windows 8 on October 26th, 2012 and most Windows hardware vendors are now shipping systems with Windows 8 installed. ITS Recommendation Information Technology Services (ITS) will support Windows 8 for our clients, including off-campus students, on new systems that ship with Windows 8 pre-installed. ITS strongly recommends that College community members thinking of upgrading to Windows 8 adopt a “wait and see” approach, continuing to use earlier supported versions of Windows (Windows 7 SP1 and Windows XP SP3) until the initial bugs and compatibility issues in Windows 8 are identified and fixed. It is ITS policy to test … Continue reading Windows 8 Announcement