Zoom Phone has some nice features to provide greater calling and collaboration flexibility. Today, we’ll highlight Meet, Conference, and Flip! While on a call in the Zoom Phone app, use in-call controls to instantly elevate a call to a meeting, … Continue reading Elevate your Zoom Phone experience with Meet, Conference, and Flip!
Did you know your phone and voicemail have web portals? Anyone assigned a phone extension can manage their Cisco phone and voicemail through a web portal, using their Swarthmore credentials. Shared phone extensions and extensions assigned to a department, do not have web portals. The Cisco Self Care Portal allows you to manage various phone features, like Call Forwarding (for any extension on your phone), Speed and Abbreviated Dials, Call History, and updating the phone’s location (description). From off-campus, you’ll need to connect to VPN, before going to the Self Care Portal web page. Note: the first time you connect … Continue reading Your phone & voicemail web portal, learn what you can do
Ever wonder what the folks at the Help Desk answer most often? Below is our top 10, as well as a copy you can download (PDF) if you’d like. 1. Did your account get locked after hours? Wait a full 30 minutes for your account to unlock on its own before trying again. 2. Did you know that we have online tutorials for free, 24/7/365? Pick a topic, watch a short video: http://bit.ly/itstrainings 3. Have a guest visiting campus? Have them connect to SwatGuest and open a web browser (e.g. Chrome, Firefox, Safari) for further instructions on how to connect to … Continue reading The Help Desk Top 10
ITS will be applying a minor upgrade to the Voice Mail system this Friday, 8/19, between 5 and 6 PM. During this time, callers will continue to be able to leave new voice mail messages but these new messages will not be available to recipients until the upgrade is complete. Previously recorded messages will continue to be available during the maintenance window. Continue reading Voice Mail Maintenance This Friday,8/19, 5-6 PM
PLEASE NOTE: STUDENT RESIDENCE HALL PHONES ARE NOT AFFECTED BY THIS CHANGE After studying the voice mail usage logs and consulting with available students, we have decided to redirect the funds previously spent on student voice mail services and purchase additional Internet bandwidth instead. Eliminating student voice mail will save $9,000 per year in maintenance fees, and this will fund a 50% increase in bandwidth available to students. This fall, we will move from 200MB to 300MB in Internet bandwidth for students. Student use of the voice mail service connected to the residence hall phones has declined to very near … Continue reading Shifting Funds from Student Voice Mail Services to Internet Bandwidth for Students
ITS will be doing maintenance on the voicemail system on Tuesday, May 26 from 8 AM to 1 PM.? During this time, there will be no access to voicemail left on the system prior to 8 AM that day.? New voicemail left during the maintenance window can be accessed as usual.? After maintenance is complete, access to all voicemail will be possible.? No voicemail will be lost. Continue reading ITS Notice 5/22/09: No Access to Stored Voicemail Tuesday 5/26 from 8 AM – 1 PM
