If you are a Cisco AnyConnect VPN user, a new version of the software will automatically be installed the next time you use VPN. The latest version, 3.1.05152, provides support for OS X 10.9 (Mavericks) and Windows 8.1 in addition to fixing rarely encountered bugs in the previous version. Continue reading New Cisco AnyConnect VPN Client Deployed
Ever wonder what the folks at the Help Desk answer most often? Below is our top 10, as well as a copy you can download (PDF) if you’d like. 1. Did your account get locked after hours? Wait a full 30 minutes for your account to unlock on its own before trying again. 2. Did you know that we have online tutorials for free, 24/7/365? Pick a topic, watch a short video: http://bit.ly/itstrainings 3. Have a guest visiting campus? Have them connect to SwatGuest and open a web browser (e.g. Chrome, Firefox, Safari) for further instructions on how to connect to … Continue reading The Help Desk Top 10
ITS will be performing necessary maintenance on the network tomorrow at 6 AM to resolve current issues. No service interruption is expected. However, we have scheduled this maintenance window between 6-7 AM for resolution of anything unexpected that may occur as a result of this work. Continue reading Network Maintenance, Thur 3/28, 6-7 AM
ITS will be conducting brief maintenance on the Internet connection tomorrow, Wednesday, February 22nd. Between 6:00 and 6:30 PM, there will be a 15 minute Internet outage. VPN connections will also be interrupted at this time. Note: The ITS maintenance window for short, non-critical interruptions in network services is Wednesday from 6-7 PM. These will be announced when required. Continue reading Internet/VPN Maintenance Wednesday 2/22/12 at 6 PM
The campus began observing sluggishness on the Internet late this morning. ITS determined that it was due to a problem with our Reliance Globalcom ISP. We have opened a problem ticket with them. In the meantime, our routing preferences have been changed to force most traffic to use our Cogent ISP. This appears to have returned response times back to normal. Continue reading Internet Sluggishness
Starting next Tuesday, August 9th at 9 AM, wireless devices may need to go through a one-time setup procedure to continue using wireless networking at Swarthmore. This procedure is required because we will be implementing a new wireless authentication server using a new security certificate at that time. The procedure will automatically configure your device to work with the new server. The process takes less than 5 minutes. On or after, August 9th, if you loose your connection or can’t get connected to wireless, Open up your wireless connection and choose the SwatWireless wireless network. Connect to it. Once connected, … Continue reading Wireless Users May Need To Use Configuration Tool
