Category: Help Desk

Academic Technology, Classroom and Conferencing Technologies, Faculty/Staff, Help Desk, People, Public Computing, Replacement Cycle

Academic Tech Fair – Highlights

admin

The Spring 2008 Academic Technology Fair had something for everyone, especially our three iPod raffle winners. Crowds gathered throughout the day at our eight tables filled with gadgets, widgets and multimedia displays. Lots of interesting conversations came up as faculty and staff shared their ideas and experiences with technology for teaching, research and collaboration. Congratulations to the three winners of the iPod Shuffle raffle! They are Tom Stephenson, Professor of Chemistry, Tami Gura, Animal Facility Manager in Biology, and Bronwen Densmore, Reference & Instruction Intern in McCabe Library. Eric Behrens and Mike Bednarz of ITS draw a winner from the … Continue reading Academic Tech Fair – Highlights

Faculty/Staff, Help Desk, Security, Software, Tips

Time for QuickTime Updates (and more)

Nick

Late last week, Apple released some security fixes for its QuickTime application so users (any platform) should update to the latest version (7.4.5) as soon as they can. This latest update fixes eleven assorted security vulnerabilities. Users who have QuickTime configured to check for updates automatically just need to enable the installation. Otherwise the update can be found at: http://www.apple.com/support/quicktime/ While on the topic of application updates, it’d be worthwhile to verify your current versions of Adobe Acrobat, Firefox, Opera, OS X, etc. against the most recent versions available. There have been security updates released for these packages in the … Continue reading Time for QuickTime Updates (and more)

Faculty/Staff, Help Desk, Security, Software, Students, Tips

McAfee SiteAdvisor Makes Safe Surfing Easier

Nick

McAfee SiteAdvisor is now bundled with Swarthmore McAfee Anti-Virus/Anti-Spyware Version 8.5 for Windows PCs. You’ll know that SiteAdvisor is running on your PC if you notice an icon like the following on your Internet Explorer (shown) and/or Firefox browser: SiteAdvisor visually indicates whether a web site you’re visiting has been determined to be safe or otherwise. The SiteAdvisor icon will be one of the following colors: green – the site has been judged by McAfee to be safe yellow – the site has user feedback indicating it may not be safe red – the site contains malicious software, downloads or … Continue reading McAfee SiteAdvisor Makes Safe Surfing Easier

Help Desk, Security, Software, Tips

Patches, patches, and more patches!!

Nick

Whether you’re a Windows or Mac user, major software vendors have released multiple patches in the past several days to close existing security holes within your system. There are also important security fixes available for popular applications like Adobe Acrobat, Mozilla Firefox and QuickTime. Beginning with Apple, there is a security patch for Mac OS X 10.4 (Security Update 2008-001). This single patch fixes five security vulnerabilities. Additionally, an upgrade to Mac OS X 10.5.2 has become available. This upgrade fixes eight security holes and also updates functionality over 10.4. Apple’s software update feature should detect the availability of these … Continue reading Patches, patches, and more patches!!

Help Desk

College Mail Server Upgrade 1/17/08

Robin Jacobsen

What will change Email service is not expected to be interrupted; however, you might experience delays in receiving new emails between 4:00am and 8:30am on Thursday, Jan 17th. No changes are being made in the way that you send and receive email. Additional spam filtering, to identify email messages which are sent from on campus and considered spam. ITS has installed a program called “SpamAssassin” on the College’s mail server. The Subject line is altered to include:[SPAM?] as a visual cue, and is then sent on to your email inbox for further action. We recommend you delete the message. You … Continue reading College Mail Server Upgrade 1/17/08

Help Desk, People

ITS welcomes Barbara McKinnon

Robin Jacobsen

ITS is happy to announce Barbara McKinnon has joined the Client Servcices Team. Barbara comes to us from the University of Pennsylvania, School of Nursing and has recently completed her Microsoft Certification as a Desktop Support Technician and Microsoft Certified Professional. Barbara recently served as the Vice President of Programs for the Delaware Valley Chapter of the Help desk Institute. Barbara has over 10 years of IT experience including support of; desktops, laptops, mobile devices, classrooms and computer labs. If your scheduled allows, please welcome Barbara to Swarthmore College on Tuesday, January 15th from 1:00-2:00 PM in Parrish Parlors. Continue reading ITS welcomes Barbara McKinnon