Category: Help Desk

Help Desk, People

ITS welcomes Oliver Hollocher-Small to the Client Services team

Joel F. W. Price '00

The Client Services team belatedly welcomes Oliver Hollocher-Small to the team!  Oliver joined us on July 29 and brought along a jack-of-all-trades set of troubleshooting abilities to complement his contagious smile (not pictured). A Philadelphia native, Oliver is also interested in road and mountain biking, tree-climbing (he was an arborist for ten years!), and motorcycles.  We are delighted to have Oliver as a member of the Swarthmore community. Continue reading ITS welcomes Oliver Hollocher-Small to the Client Services team

Accounts and Passwords, Help Desk, Network, Telephones, Tips, Wireless

The Help Desk Top 10

Joel F. W. Price '00

Ever wonder what the folks at the Help Desk answer most often?  Below is our top 10, as well as a copy you can download (PDF) if you’d like. 1. Did your account get locked after hours? Wait a full 30 minutes for your account to unlock on its own before trying again. 2. Did you know that we have online tutorials for free, 24/7/365? Pick a topic, watch a short video: http://bit.ly/itstrainings 3. Have a guest visiting campus? Have them connect to SwatGuest and open a web browser (e.g. Chrome, Firefox, Safari) for further instructions on how to connect to … Continue reading The Help Desk Top 10

Hardware Repair, Help Desk, Mobile Devices, Tips

If You Spill Something, Say Something.

Joel F. W. Price '00

Liquid Spills on Portable Computers Spilling a liquid on your laptop can be a real problem, but accidents happen and there are a few steps you can take to minimize the damage. Most importantly, don’t try to restart the computer if it has shut down. If the computer is still running, perform a forced shutdown by pressing and holding down the power button until the computer shuts off. (Count to ten slowly while you hold down the power button). Next, the battery should be removed. If you have a Dell or almost any other brand of PC this is easy … Continue reading If You Spill Something, Say Something.

Help Desk, People

ITS welcomes Joel F. W. Price ’00 to the Client Services team

MK

The next time you visit the garden level of Beardsley, you might see an old/new face.  On November 26, Joel F. W. Price ’00 returned to Swarthmore to join the Client Services team in ITS as the Technology Education Coordinator.  He looks forward to helping people use technology in a way that helps them do their work better. In addition to a love of technology and emerging media, Joel is an avid musician, concertgoer, traveler, photographer (flickr/Google+), athlete, and amateur cook/canner (not always in that order).  Please drop by and say hi! Continue reading ITS welcomes Joel F. W. Price ’00 to the Client Services team

Help Desk, People

ITS welcomes Christina Webster to the Client Services team

apomale1

The next time you call or visit the help desk, you may be greeted by a friendly new person. On October 22nd, Christina Webster joined the Client Services team in ITS. Christina is already making a positive impact with her enthusiasm and willingness share her knowledge. She comes to the Swarthmore community by way of Haverford College, where she worked in a similar role. Christina’s skills are not limited to technology. She is also an instructor for the Montgomery County Fire Academy, where she focuses on firefighting skills. We are thrilled that she has joined our team with an inviting … Continue reading ITS welcomes Christina Webster to the Client Services team