Author: Joel F. W. Price '00

Help Desk, People

ITS welcomes Oliver Hollocher-Small to the Client Services team

Joel F. W. Price '00

The Client Services team belatedly welcomes Oliver Hollocher-Small to the team!  Oliver joined us on July 29 and brought along a jack-of-all-trades set of troubleshooting abilities to complement his contagious smile (not pictured). A Philadelphia native, Oliver is also interested in road and mountain biking, tree-climbing (he was an arborist for ten years!), and motorcycles.  We are delighted to have Oliver as a member of the Swarthmore community. Continue reading ITS welcomes Oliver Hollocher-Small to the Client Services team

Accounts and Passwords, Help Desk, Network, Telephones, Tips, Wireless

The Help Desk Top 10

Joel F. W. Price '00

Ever wonder what the folks at the Help Desk answer most often?  Below is our top 10, as well as a copy you can download (PDF) if you’d like. 1. Did your account get locked after hours? Wait a full 30 minutes for your account to unlock on its own before trying again. 2. Did you know that we have online tutorials for free, 24/7/365? Pick a topic, watch a short video: http://bit.ly/itstrainings 3. Have a guest visiting campus? Have them connect to SwatGuest and open a web browser (e.g. Chrome, Firefox, Safari) for further instructions on how to connect to … Continue reading The Help Desk Top 10

Hardware Repair, Help Desk, Mobile Devices, Tips

If You Spill Something, Say Something.

Joel F. W. Price '00

Liquid Spills on Portable Computers Spilling a liquid on your laptop can be a real problem, but accidents happen and there are a few steps you can take to minimize the damage. Most importantly, don’t try to restart the computer if it has shut down. If the computer is still running, perform a forced shutdown by pressing and holding down the power button until the computer shuts off. (Count to ten slowly while you hold down the power button). Next, the battery should be removed. If you have a Dell or almost any other brand of PC this is easy … Continue reading If You Spill Something, Say Something.