Category: Help Desk

Help Desk

College Mail Server Upgrade 1/17/08

Robin Jacobsen

What will change Email service is not expected to be interrupted; however, you might experience delays in receiving new emails between 4:00am and 8:30am on Thursday, Jan 17th. No changes are being made in the way that you send and receive email. Additional spam filtering, to identify email messages which are sent from on campus and considered spam. ITS has installed a program called “SpamAssassin” on the College’s mail server. The Subject line is altered to include:[SPAM?] as a visual cue, and is then sent on to your email inbox for further action. We recommend you delete the message. You … Continue reading College Mail Server Upgrade 1/17/08

Help Desk, People

ITS welcomes Barbara McKinnon

Robin Jacobsen

ITS is happy to announce Barbara McKinnon has joined the Client Servcices Team. Barbara comes to us from the University of Pennsylvania, School of Nursing and has recently completed her Microsoft Certification as a Desktop Support Technician and Microsoft Certified Professional. Barbara recently served as the Vice President of Programs for the Delaware Valley Chapter of the Help desk Institute. Barbara has over 10 years of IT experience including support of; desktops, laptops, mobile devices, classrooms and computer labs. If your scheduled allows, please welcome Barbara to Swarthmore College on Tuesday, January 15th from 1:00-2:00 PM in Parrish Parlors. Continue reading ITS welcomes Barbara McKinnon

Help Desk, SoftwareLeave a comment

Mathematica license update for faculty & staff

admin

Faculty and staff with Mathematica 5.2 or 6.0 installed on a college owned computer will be prompted to update your password after August 1, 2007. To make the change, first find the Mathematica folder on the data-software server. (First choose either the Mac or Windows folder, then open the Faculty_Staff_only folder.) Please refer to the ReadMe file for the new password that corresponds with your version of Mathematica. Contact the ITS help desk if you have any questions or problems with the update. Continue reading Mathematica license update for faculty & staff