{"id":2003,"date":"2013-02-20T18:48:13","date_gmt":"2013-02-20T18:48:13","guid":{"rendered":"https:\/\/blogs.swarthmore.edu\/its\/?p=2003"},"modified":"2013-02-20T18:48:13","modified_gmt":"2013-02-20T18:48:13","slug":"the-client-services-top-10-list","status":"publish","type":"post","link":"https:\/\/blogs.swarthmore.edu\/its\/2013\/02\/20\/the-client-services-top-10-list\/","title":{"rendered":"The Help Desk Top 10"},"content":{"rendered":"

Ever wonder what the folks at the Help Desk answer most often? \u00a0Below is our top 10, as well as a copy you can download<\/a>\u00a0(PDF) if you’d like.<\/p>\n

1. Did your account get locked after hours?
\nWait a full 30 minutes for your account to unlock on its own before trying again.<\/p>\n

2. Did you know that we have online tutorials for free, 24\/7\/365? Pick a topic, watch a short video:
\nhttp:\/\/bit.ly\/itstrainings<\/a><\/p>\n

3. Have a guest visiting campus? Have them connect to SwatGuest and open a web browser
\n(e.g. Chrome, Firefox, Safari) for further instructions on how to connect to wireless.<\/p>\n

4. Do you know what phishing is? Report suspected phishing emails to phishing{at}swarthmore.edu<\/p>\n

5. Do your voicemails sound like Alvin and the Chipmunks or Droopy Dog?
\nWhile listening to a voicemail, you can press \u20184\u2019 to slow down messages and \u20186\u2019 to speed them up.<\/p>\n

6. Did you (or \u201ca friend\u201d) spill something on your laptop and wonder what to do next?
\nhttp:\/\/bit.ly\/laptopspills<\/a><\/p>\n

7. How do you find your Employee ID number? Hint: it\u2019s not the one on your ID card!
\nYou can find it on mySwarthmore (https:\/\/myswat.swarthmore.edu<\/a>), printed on your payroll, or by calling HR.<\/p>\n

8. Is email from someone you know being sent to the Quarantine? Log into
\nhttp:\/\/messagecenter.swarthmore.edu<\/a> and add their email address to your allow list.<\/p>\n

9. If Thunderbird is slow, go to the File menu and choose \u201cCompact Folders.\u201d<\/p>\n

10. If you call the Help Desk and get our voicemail, don\u2019t hang up! Please leave a message with a detailed\u00a0description of what\u2019s happening — including which operating system you are using — and\u00a0we will call you back as soon as possible.<\/p>\n","protected":false},"excerpt":{"rendered":"

Ever wonder what the folks at the Help Desk answer most often? \u00a0Below is our top 10, as well as a copy you can download\u00a0(PDF) if you’d like. 1. Did your account get locked after hours? Wait a full 30 minutes for your account to unlock on its own before trying again. 2. Did you know that we have online tutorials for free, 24\/7\/365? Pick a topic, watch a short video: http:\/\/bit.ly\/itstrainings 3. Have a guest visiting campus? Have them connect to SwatGuest and open a web browser (e.g. Chrome, Firefox, Safari) for further instructions on how to connect to … Continue reading The Help Desk Top 10<\/span><\/a><\/p>\n","protected":false},"author":61,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[100,81,108,104,12,103],"tags":[150,151],"class_list":["post-2003","post","type-post","status-publish","format-standard","hentry","category-accounts-and-passwords","category-helpdesk","category-network","category-telephones","category-tips","category-wireless","tag-howto","tag-tips-2"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/ph2nPL-wj","_links":{"self":[{"href":"https:\/\/blogs.swarthmore.edu\/its\/wp-json\/wp\/v2\/posts\/2003","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.swarthmore.edu\/its\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.swarthmore.edu\/its\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.swarthmore.edu\/its\/wp-json\/wp\/v2\/users\/61"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.swarthmore.edu\/its\/wp-json\/wp\/v2\/comments?post=2003"}],"version-history":[{"count":11,"href":"https:\/\/blogs.swarthmore.edu\/its\/wp-json\/wp\/v2\/posts\/2003\/revisions"}],"predecessor-version":[{"id":2015,"href":"https:\/\/blogs.swarthmore.edu\/its\/wp-json\/wp\/v2\/posts\/2003\/revisions\/2015"}],"wp:attachment":[{"href":"https:\/\/blogs.swarthmore.edu\/its\/wp-json\/wp\/v2\/media?parent=2003"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.swarthmore.edu\/its\/wp-json\/wp\/v2\/categories?post=2003"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.swarthmore.edu\/its\/wp-json\/wp\/v2\/tags?post=2003"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}