The ITS Service Portal has a mobile app. You can reach all of ITS through the Freshservice mobile app! Login and stay connected to ITS and the Help Desk. You can access “How To” articles, FAQs, and troubleshooting articles. It … Continue reading Swarthmore ITS – there’s an App for That!
Zoom Phone has some nice features to provide greater calling and collaboration flexibility. Today, we’ll highlight Meet, Conference, and Flip! While on a call in the Zoom Phone app, use in-call controls to instantly elevate a call to a meeting, … Continue reading Elevate your Zoom Phone experience with Meet, Conference, and Flip!
Did you know your phone and voicemail have web portals? Anyone assigned a phone extension can manage their Cisco phone and voicemail through a web portal, using their Swarthmore credentials. Shared phone extensions and extensions assigned to a department, do not have web portals. The Cisco Self Care Portal allows you to manage various phone features, like Call Forwarding (for any extension on your phone), Speed and Abbreviated Dials, Call History, and updating the phone’s location (description). From off-campus, you’ll need to connect to VPN, before going to the Self Care Portal web page. Note: the first time you connect … Continue reading Your phone & voicemail web portal, learn what you can do
Apple has just released its newest macOS Sierra operating system, and made it available as an automatic download to customers running OS X El Capitan in order to encourage them to update. If you have a Swarthmore issued computer, do not allow Sierra to install. Upgrading the operating system can break certain features, including the ability to log in with your Swarthmore account. If you need your Mac operating system upgraded, in order to use a feature that is currently unavailable, contact the Help Desk in Beardsley 110. Customers who have auto downloads enabled will see macOS Sierra start to … Continue reading ITS cautions against upgrading to macOS Sierra
Learn tips and tricks for customizing your Mac, and making it work better for you! The ITS Help Desk is offering two 45-min sessions to help you get the most out of your Mac. Part one (Nov. 11th) covers tips and tricks, and customizations; while part two (Nov. 12th) focuses on troubleshooting common Mac problems. These sessions are for Mac users, Mac enthusiasts, and anyone else who wants to learn more about how Macs work. You can come to one or both sessions, and bring your Mac along. Events will be in McCabe 306, from 5:00-5:45pm, on Nov. 11th and … Continue reading Make the Most out of your Mac
The ITS Help Desk is now looking for associates to hire for summer 2014. We are looking for people who enjoy working with technology, learning about technology, and helping others solve problems. Are you that person, and do you have good inter-personal skills, and excellent verbal and written communication skills? If so, apply today! I want to be an IT Summer Associate You will develop skills that are highly valued in the job market, work in a fun, active, and supportive team environment, and contribute your ideas on improving IT services at the College. We are accepting applications through March … Continue reading ITS Seeks Summer Associates
